Can I make changes to my order after I have submitted it?
Once an order has been submitted no changes can be made, so we highly encourage you to double check your order prior to placing it.
However, you can send us an email and we’ll try our best to sort this out if the order was not shipped.
Can I cancel my order once it has been shipped?
Due to hygienic concerns, our products are not returnable. Therefore, we are not able to cancel orders once it has been shipped, so we highly encourage you to double check your order prior to placing it.
What forms of payment do you accept?
We strongly encourage our customers to pay with Bitcoin, but we also accept major credit cards, debit cards, and PayPal.
When am I charged for the items I order?
You will be charged when your order has shipped from our facilities.
Where are your products made?
Our products are made in Italy.
What size is the right fit for me?
Please refer to our size chart to find the perfect fit.
Where do you ship to?
We ship worldwide.
We offer free shipping on all orders to Canada & USA.
When will my order ship?
Please allow us 48 hours to process your order after submitting it.
Will I be charged for import taxes or customs fees?
Orders shipped outside Canada and the USA may be subject to additional duties, customs, and taxes that are not included in the price. Every country has different regulations on how they handle imported goods. We do not cover any import fees.
Where are you shipping my order from?
All orders are shipped from our warehouse located in Montreal, Canada.
Will you notify me when my order has shipped?
You will receive a confirmation email after submitting your order. Another email will follow when your order has shipped from our facilities.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you can enter a different address than your billing information.
What should I do if I received the wrong item?
If you received the wrong item, simply email us at firstname.lastname@example.org. Our representatives will look into this immediately and rectify the situation.
How can I contact customer service?
Send us an email at email@example.com
How can I pay for my order?
Bitcoin! We encourage you to pay with Bitcoin.
However, we still accept fiat by most of major credit cards (Visa, Mastercard, American Express). You can also pay with a debit card or PayPal.
Do you accept other cryptocurrencies?
No. We only accept Bitcoin.
Returns & Exchanges
Can I return my order?
For health and hygiene reasons, all sales of undergarments are final and are not eligible for return or exchange.