Where do you ship to?
Free shipping on all orders to Canada & USA.
Free shipping worldwide orders totaling more than $50.
When will my order ship?
Please allow us 48 hours to process your order after submitting it. Domestic orders (Canada) will ship within 48 hours usually. Please allow us 7-15 days for international orders.
Will I be charged for import taxes or costumers fees?
Orders shipped outside Canada and United States may be subject to additional duties, customs and taxes that are not included in the price. Every country has different regulations on how they handle imported goods. We do not cover any import fees.
Where are you shipping my order from?
All orders are shipped from our warehouse located in Montreal, Canada.
Will you notify me when my order has shipped?
You will receive a confirmation email after submitting your order. Another email will follow-up when your order has shipped from our facilities.
Can I ship to an address other than my own?
Yes. When you go through the order checkout process, you can enter a different address than your billing information.
What should I do if I received the wrong item?
If you received the wrong item, simply email us at firstname.lastname@example.org. Our representatives will look into this immediately and rectify the situation.
How can I contact customer service?
Send us an email at email@example.com